Refund & Cancellation Policy

Last updated: 3 September 2026

This policy describes when payments to DashFlow Solutions LLP for paid plans on Gantivity, PreptixAI, or other DashFlow products may be refunded or cancelled. It forms part of our Terms of Service.

1. Daily passes and short-term access

  • Daily passes (for example, the PreptixAI daily pass) are activated immediately on purchase and are non-refundable once used.
  • If a technical failure on our side prevents you from using a purchased pass entirely, contact us within 48 hours and we will reissue the pass or refund the payment.

2. Monthly and annual subscriptions

  • You can cancel a subscription at any time from your account settings or by emailing us. Cancellation stops future renewals; access continues until the end of the paid period.
  • First-time subscribers may request a full refund within 7 days of the initial purchase if the product has a material defect we cannot resolve.
  • Renewal charges may be refunded if you contact us within 72 hours of the renewal and have not materially used the service in the new period.

3. Enterprise and institutional agreements

Refunds and cancellation for enterprise, early-access, and institutional plans are governed by the terms of the applicable order form or written agreement. Where no specific terms exist, this policy applies.

4. In-app purchases (Ludo Deck)

Purchases made through the Google Play Store or Apple App Store are processed by those platforms and are subject to their refund policies. Please request refunds through the relevant store; we will assist where we can.

5. Situations where refunds are not provided

  • Change of mind after substantial use of the service.
  • Suspension or termination of your account for breach of our Terms of Service.
  • Third-party costs already incurred on your behalf under an enterprise agreement, unless the agreement says otherwise.

Nothing in this policy limits any non-waivable rights you have under applicable consumer protection law.

6. How to request a refund

Email contact@thedashflow.com with your account email, the product, the payment date and amount, and the reason for the request. We respond within 5 business days. Approved refunds are returned to the original payment method within 7–10 business days, depending on your bank or provider.